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Hotfix SCSM Self Service Portal

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Dienstag, 15. Dezember 2015 tpe

Ein erster Hotfix für das neue Microsoft Self Service Portal ist verfügbar.

Zu finden ist er hier: Hotfix (KB3124091) for Microsoft System Center Service Manager 2012 R2 Self Service Portal

Darin enthalten sind einige neue Funktionen:

Nested enumeration lists are now supported inside the Request offering forms
Portal now allows you to share and access different objects inside the portal with direct URLs. You can refer individual items inside the portal with following URL formats –

  • Request Offerings: https://[website_name]/Home/Makeform?BMEID=[bme_id]
  • Incident type requests: https://[website_name]/MyRequests/RequestDetails?type=IncidentRequest&id=[incident_id]
  • Service Request type requests: https://[website_name]/MyRequests/RequestDetails?type=ServiceRequest&id=[service_request_id]
  • Manual Activities: https://[website_name]/ MyActivities/ActivityDetails?type=ManualActivity&id=[manual_activity_id]
  • Review Activities: https://[website_name]/ MyActivities/ActivityDetails?type=ReviewActivity&id=[review_activity_id]
  • Help Articles: https://[website_name]/KnowledgeBase/article/[id_of_knowledge_article]

Aber viel wichtiger eine ganze Reihe von Fehlerbehebungen:

  • Affected user and Created by user is getting set to the service account
  • Query type form element is not working for the Incident and User classes
  • Request Offering forms are failing to load if a Query type form element is part of the form
  • Username token is not passing values to the mapped field
  • Cancelling request form does not work
  • Text is overlapping for long strings inside the list in the middle pane
  • Related activities inside My Requests always show state as active
  • Filters inside My Requests and My Activities is not working for some languages
  • Announcement is showing “Invalid Date” in Expired Date column for some languages
  • Comments in the request are using incorrect class
  • Required (mandatory) restriction is not working on query type form element
  • Query form element allows multiple selection even when it is configured for single item selection
  • Scroll bar does not work on some lower screen resolutions
  • Double scroll bar appears while browsing Help Articles
  • Some areas of portal are not rendering in Mozilla Firefox web browser
  • My Activities shows 0 instead of removing the notification sticker when no activity is in progress
  • With SSL enabled, the browser regularly prompts the message “Only secure content is displayed” with a button to “Show all content” while browsing the portal
  • “Added by” inside the action logs show domain\username instead of the display name of the user

Gerade der erste gelb markierte Punkt war definitiv bisher ein Showstopper für den produktiven Einsatz des Portals.